Now, harried air travellers can lodge their complaint on any problem faced by them relating to flights or airport facilities directly to aviation regulator DGCA for speedy action.
With a large number of senior pilots quitting jobs in Indian carriers for greener foreign pastures, aviation regulator DGCA has warned of stringent action, including cancellation of licences, against those leaving without serving proper notice.
Indian airlines on Wednesday began evacuating stranded people from flood-ravaged Jammu and Kashmir with Air India flying back 270 passengers free, as DGCA asked them to cap total fares including taxes on Srinagar-Delhi and Leh-Delhi sectors at Rs 2,800 and Rs 3,000 respectively.
The large scale diversion on the night of January 5-6 was mainly because of these aircraft being operated by pilots not trained on Category-III Instrument Landing System, DGCA sources said.
DGCA had earlier directed all airlines not to charge anything extra from passengers from Srinagar and Jammu.
Anjuli Bhargava finds out that an astonishing number of relatives of DGCA officials over the years are and have been employed in the airline industry.
DGCA rules require pilots to service a six-month notice.
When the move was first thought of it was at the behest of Jet Airways, IndiGo, SpiceJet and Air India. Only Vistara and AirAsia were opposing it as they were doing the poaching, says Anjuli Bhargava.
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